General
Steady Turtle Studio’s Return Policy is valid for 14 days when you receive your package. If 14 days have gone by since the day of receiving the package, unfortunately, we can’t offer you a refund or exchange.
You will be responsible for paying for your own shipping costs for returning your item, even on free shipping offers. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs will be waived if your product is damaged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges can be made on open items and or items that have half the bottle still remaining, depending upon inspection.
PLEASE NOTE: All custom orders or personalized items cannot be returned. If there is a problem with the item, please contact us at info@steadyturtlestudio.com
To complete your return, we require proof of purchase with your first and last name and or your order number. Please email us at info@steadyturtlestudio.com. Return postage is the responsibility of the customer unless the problem is our fault which will be determined at the time you obtain your RPA number.
Refunds
Refunds will start once we get the original package back. Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days. There are certain situations where only partial refunds are granted (if applicable).
Late Or Missing Funds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@steadyturtlestudio.com.